Terms of Use and Sale

Akvorn LLC · Effective October 29, 2026

1. Who we are and what these terms cover

www.arnokoch.com (the "Site") is operated by Akvorn LLC ("Akvorn", "we", "us"), 2555 Townsgate Road, STE 200, Thousand Oaks, CA 91361. These Terms of Use and Sale ("Terms") govern your use of the Site and any purchase of products or services from us. Our Return Policy and Privacy Policy are part of these Terms.

If you do not agree to these Terms, please do not use the Site or place an order.

2. Eligibility

You must be at least 18 years old to place an order. The Site is intended for visitors in the United States, and we currently ship only to US addresses.

3. Products, prices and orders

• Descriptions. We try to describe and photograph our products accurately. Installation photos show real customer gates and are examples; your gate, finish and lighting may look different.
• Prices. Prices are listed in US dollars and do not include sales tax, which is calculated at checkout based on your shipping address. We may change prices at any time, but a change does not affect an order we have already accepted.
• Errors. If a product is listed at an incorrect price or with incorrect information, we may cancel orders placed at that price. If you were charged, we will refund you in full.
• Order acceptance. Your order is an offer to buy. We accept it when we ship the product. We may decline or cancel an order, for example if a product is unavailable, we suspect fraud, or we cannot verify payment. If we cancel after charging you, we refund the full amount.
• Quantities. We may limit the number of units per order or per customer.

4. Payment

Payments are processed by Stripe, Inc. When you pay, you enter your card or wallet details on Stripe's secure checkout page. We do not receive or store your full card number. By paying, you confirm that you are authorized to use the payment method you provide.

5. Shipping and delivery

We ship to addresses in the United States. Delivery times shown on the Site or in emails are estimates, not guarantees. Title and risk of loss pass to you when the product is delivered to your shipping address. If your package arrives damaged, report it within 5 days of delivery as described in our Return Policy.

6. Returns and warranty

Returns, refunds, defective products and warranty claims are governed by our Return Policy. In summary, unused products in their original packaging may be returned within 30 days of delivery, defective products reported within 30 days are replaced or refunded, and defects in materials and workmanship are covered by a 1-year limited warranty from the date of delivery.

The warranty does not cover damage caused by improper installation, modification, accidents, misuse, unauthorized repair, normal wear, or batteries. Except for the limited warranty in our Return Policy and any warranty that cannot be excluded by law, products are sold without other express warranties.

7. Fit, installation and safe use

• Fit. Our Smart Lock is a retrofit product. It requires a compatible mortise lock (3585 format) already installed in your gate or door. Please check the fit requirements before you order, or email us a photo and we will check it for you. Not fitting your gate after installation was attempted is not a defect.
• Installation. You are responsible for installing the product correctly, following the included instructions, and complying with any building, fire, accessibility, HOA or landlord rules that apply to your property. If you hire someone to install it, that installer is responsible for their work. We are not responsible for damage to gates, doors or property caused by installation, drilling or modification.
• Keep a backup. Electronic locks depend on batteries, electronics and, for some features, apps and Wi-Fi. Keep the mechanical override keys in a safe place outside the locked area and replace batteries when the lock warns you.
• Security. No lock can prevent every break-in. Our products are designed to control access, not to guarantee the security of people or property.
• Life-safety exits. Do not install the product on a door or gate that must open freely as an emergency exit unless the installation meets the codes that apply to it.

8. Installation services

In parts of Southern California we may offer installation on request. Installation is quoted separately after we review your gate, and it is subject to the quote and any separate agreement we provide. We may decline an installation request for any reason, including when a gate is not suitable for a retrofit.

9. Third-party apps and services

Some product features, such as smartphone control, guest codes and remote access, rely on a smartphone app and Wi-Fi gateway operated by third parties. Those services are provided under their own terms and privacy policies. We do not control them, and we are not responsible for their availability, changes or discontinuation, or for problems caused by your phone, Wi-Fi network or internet service.

10. Use of the Site

We grant you a limited, personal, non-transferable right to view and use the Site for shopping and personal, non-commercial purposes. You agree not to:

• Use the Site in a way that breaks the law or infringes anyone's rights.
• Copy, scrape, republish or sell Site content, including text and photos, without our written permission.
• Interfere with the Site's security or operation, or try to access systems or data you are not authorized to access.
• Place fraudulent orders or use payment methods you are not authorized to use.

11. Intellectual property

The Site and its content, including text, photographs, graphics, logos and page design, are owned by Akvorn LLC or its licensors and are protected by copyright and other laws. Other companies' product names mentioned on the Site belong to their respective owners and are used only to identify those products. Their use does not imply affiliation or endorsement.

12. Your submissions

If you send us reviews, comments, photos of your installation or other material ("Submissions"), you confirm that you have the right to share them. You give us a non-exclusive, royalty-free, worldwide license to use, reproduce, edit and display them on the Site and in our marketing, without paying you. We will not publish your full name, address or other contact details without your permission. If you want a photo you sent us removed from the Site, email us and we will remove it.

13. Links to other websites

The Site may link to websites we do not operate. We are not responsible for their content, products or privacy practices.

14. Disclaimer

Except as stated in these Terms and our Return Policy, the Site and its content are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, except where such warranties cannot be disclaimed. Where an implied warranty cannot be disclaimed, it is limited to the duration of our 1-year limited warranty, to the extent the law allows.

15. Limitation of liability

To the fullest extent permitted by law, Akvorn LLC and its owners, employees and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or property, arising from your use of the Site or our products. Our total liability for any claim relating to a product or these Terms is limited to the amount you paid for that product. Some states do not allow these limitations, so they may not apply to you.

16. Indemnification

You agree to indemnify and hold Akvorn LLC harmless from claims, losses and expenses, including reasonable attorneys' fees, that arise from your breach of these Terms or your misuse of the Site or our products.

17. Disputes and governing law

If you have a problem with an order, please email service@arnokoch.com first. Most issues can be resolved quickly that way. If we cannot resolve a dispute informally within 30 days, either of us may bring a claim in small claims court, or in the state or federal courts located in Ventura County, California, and both of us consent to those courts' jurisdiction.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

18. Copyright complaints

If you believe material on the Site infringes your copyright, send a notice to our copyright agent that includes:

• Your physical or electronic signature.
• Identification of the copyrighted work you believe is infringed.
• Identification of the material on the Site, including its URL.
• Your name, address, phone number and email address.
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent or the law.
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Copyright Agent, Akvorn LLC, 2555 Townsgate Road, STE 200, Thousand Oaks, CA 91361, service@arnokoch.com.

19. Electronic communications

When you place an order or email us, you agree to receive communications from us electronically, such as order confirmations, receipts and replies. These communications satisfy any legal requirement that they be in writing. We will only send you marketing emails if you opted in, and you can unsubscribe at any time.

20. Changes to these Terms

We may update these Terms from time to time. The updated version takes effect when we post it on this page with a new effective date. The Terms in effect when you placed an order apply to that order.

21. General

These Terms, together with our Return Policy and Privacy Policy, are the entire agreement between you and us about their subject matter. If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours, for example as part of a sale of our business. We are not liable for delays caused by events beyond our reasonable control.

22. Contact

Akvorn LLC
2555 Townsgate Road, STE 200
Thousand Oaks, CA 91361
service@arnokoch.com